Warranty & Replacement Policy

WARRANTY & REPLACEMENT POLICY

We stand behind the quality of our products and are committed to serving our customers. To ensure a smooth and efficient claim process, all replacements and exchanges are subject to the terms below.

1. Warranty Registration Requirement

  • To be eligible for warranty coverage, replacements, or exchanges, your product must be officially registered in our warranty database prior to submitting a claim. Unregistered products are not eligible for warranty services.

2. Defective Item Replacements

  • Return Authorization & Shipping: Customers are required to return the defective unit to our warehouse at their own expense for inspection.

  • Replacement Approval: Replacement orders are issued only after the returned defective item has been safely received and processed at our facility.

  • Replacement Costs: We will provide the replacement product free of charge; however, the customer is responsible for all associated shipping and handling (S&H) fees for dispatching the replacement item.

3. Size Exchanges & Incorrect Orders

  • If you ordered the wrong size, model, or product by mistake, you may return the item to our warehouse.

  • Upon receipt of the returned item, we will issue a replacement for the correct item. The customer covers return transit costs as well as the standard shipping and handling fee for the new item.

4. Return Package Requirements

To prevent delays or lost items, all returns shipped to our facility must include an enclosed physical note containing:

  • Your original Order Number

  • Your full name and email address

  • A brief explanation of the defect or exchange request

Returns received without order identification cannot be processed.

5. Return Warehouse Address

Please send all authorized returns and warranty items directly to:

Ai-Pro Return Center

3380 W Hacienda Ave Unit #105

Las Vegas, Nevada, 89118