Refund policy

RETURN & REFUND POLICY This Return & Refund Policy applies exclusively to purchases made directly through our online store.

1. Standard 30-Day Return Policy We offer a 30-day return window starting from the date your order is delivered. To qualify for a voluntary return and refund, the item must strictly satisfy the following criteria:

  • Condition: Unused, unworn, and free from any signs of alteration, damage, or wear.

  • Packaging: Complete with all original tags, boxes, protective inserts, and accessories.

  • Proof of Purchase: Accompanied by a valid order number or original receipt.

All returns are subject to warehouse inspection. We reserve the right to decline refunds or apply partial deductions if returned goods fail inspection or show signs of unauthorized handling.

2. Non-Returnable & Excluded Items The following items are strictly non-refundable and exempt from standard returns:

  • Clearance, sale, or promotional items.

  • Customized, personalized, or made-to-order products.

  • Gift cards and downloadable products.

  • Products claimed under warranty or previous exchanges. (For defective items, size exchanges, or warranty service, please visit our [LINK: Warranty & Replacement Policy]).

3. Return Shipping & Fees

  • Customer Responsibility: Unless an error was made on our part, return shipping costs are paid entirely by the customer. Original shipping fees are non-refundable.

  • Exchanges: We do not process direct refund-based exchanges. If you require a different item or variation, please submit a standard return for the original item and place a separate order online.

4. Mandatory Return Authorization Process Do not ship items back without prior authorization. Unauthorized returns will be refused at our warehouse at the customer's expense.

  • Submit Request: Contact customer support at service@aiprousa.com to initiate a return request. You may be asked to provide photo/video proof of the item's condition.

  • Pack Your Return: Once approved, package the item securely. You must include a physical note inside the box containing:

    • Your full name and email address

    • Your original Order Number

    • Reason for return

  • Ship To Warehouse: Send the package via a trackable shipping method to: Ai-Pro Return Center 3380 W Hacienda Ave Unit #105 Las Vegas, Nevada, 89118

5. Refund Processing

  • Inspection: Upon arrival at our Las Vegas facility, items undergo verification. We will notify you via email regarding the approval or denial of your refund.

  • Payout: Approved refunds are processed back to your original payment method. Please allow your banking institution 3 to 10 business days to reflect the credit.

6. Damaged or Defective Deliveries Please inspect your order upon arrival. If your shipment arrives damaged in transit or incorrect, contact us immediately at service@aiprousa.com with photos of the issue.

7. Third-Party & Physical Retail Purchases This policy applies solely to purchases made directly through our official online store. If you purchased our products through a physical retail store, trade show, convention, or third-party retailer, any requests for monetary refunds or order cancellations must be directed to the original point of purchase in accordance with their specific policies. For third-party purchases, our company can only assist with warranty claims and product replacements, where applicable.